Smart, not loud : how to get noticed at work for all the right reasons

For young lawyers, the transition into the often assertive legal world can be jarring. This landscape thrives on the confident articulation of strong opinions. Jessica Chen, notes however that for those "taught to embody principles like humility, modesty, not seeking thespotlight, making sure I listen more than I speak, and overall trying to avoidconflict to maintain a harmonious environment" (at 02:50) this environment can feel unfamiliar and unsettling. In her book, Smart, Not Loud: How to Get Noticed at Work for All the Right Reasons, Chen explores this concept, which she terms "quiet culture," to describe a set of values that, while valuable, can sometimes hinder a lawyer’s ability to be heard and recognized in the workplace.

The legal profession frequently rewards those who are comfortable being assertive and vocal, which can present unique challenges for individuals from 'quiet cultures.' However, Chen effectively argues that achieving success in the legal field does not necessitate abandoning the values and strengths inherent in one's 'quiet culture'. In fact, these strengths can be effectively leveraged, offering distinct advantages. These include:

• A tendency to observe and gather information before speaking
• An inclination to listen more than speak
• A focus on maintaining a harmonious environment (p. 28)

These qualities can be invaluable in legal practice. Careful observation and thoughtful consideration of the facts, for instance, can lead to better legal strategies, and the ability to listen actively can foster better client relationships.

Chen argues the key is not to become a "loud" person, but to learn how to effectively communicate ideas while still honoring natural inclinations. One strategy she suggests for this is the 4A Sequence:

• Active Listening: Pay close attention to what is being said and the context of the discussion.
• Acknowledging: Briefly recognize what others have said to show you've been engaged and that you value their contributions.
• Anchoring: Find a way to connect your thoughts to something that has already been said. This helps create a smooth transition and establishes a clear connection to the existing conversation.
• Answering: Deliver your message or opinion clearly and concisely. Make your point in a way that is persuasive and tailored to your audience's interests. This step also involves being thoughtful and strategic in your delivery, asking yourself "What's the point I'm trying to make here?" (p. 125-130).

Using the 4A sequence facilitates the seamless and receptive sharing of opinions and knowledge in meetings.

Chen's argument offers a refreshing perspective: success in the legal field does not require the adoption of a caricature of assertiveness. By emphasizing the leveraging of individual strengths and the strategic application of communication techniques (like the 4A Sequence), Chen demonstrates that it is entirely possible to find a voice and confidently advocate for one's position within the noisy legal environment.

Smart, not loud : how to get noticed at work for all the right reasons Chen, Jessica. 2024, Book , 247 pages. 0593717686